Enema site members: Go to http://www.enemas.com/tour/tech.php
NOTE: Sometimes there's a KNOWN problem that affects one or more of the sites.
Please check the GENERAL ANNOUNCEMENTS on this message board, before reporting tech problems. You might find out there what's going on, and save yourself the time to report the problem. For the General Announcements, you can go directly here: viewforum.php?f=2
For billing problems, please go to the billing page, http://www.help1234.com/Billing is handled by a separate entity, as is commonly the case for adult sites. The biller has its own Q&A and fast-response customer service. Contacting anyone other than the billing company about a billing or account matter will only lead to a delay.
~~~~~~~~~~ TECH QUESTIONNAIRE ~~~~~~~~~~
If you want a personal reply, you MUST include this QUESTIONNAIRE. Copy-and-paste it into your post or into your Private Message; then fill it in.
To help us better assist you, please fill out entirely. NOT TO BE USED FOR BILLING PROBLEMS (see separate entries on this message board.)
- Which site are you on?
- Do you have a current membership to our site?
- Are you on a PC or a Mac?
- What's your operating system? (e.g., "Windows Vista", "Windows XP", or "Windows 98", or "Mac"). If "Windows XP", please indicate if you have a "Service Pack" installed, if known.
[Right-click on the desktop icon "My Computer", and select "Properties"]
- What browser are you using? (e.g., Internet Explorer or Netscape)
- What's the version number of your browser? (To find out, click on the "Help" menu, and select "About")
- Are you using a home computer or a computer in a corporate enviroment?
- What kind of connection do you have to the Internet (e.g., dialup modem, DSL, cable, corporate network)?
- If you're using a home computer, do you have a "firewall" program (such as "Norton Internet Security" -- NOT TO BE CONFUSED with anti-virus programs such as "Norton Antivirus")?
- Do you know if you have a Windows built-in firewall and, if so, whether it's on?
- What page(s) on this site does the problem affect?
- If your problem is with downloadable video, did you try a simple "regular" (left) click on the link?
- Is the problem new (in other words, the particular feature worked before -- and then stopped working), or has it never worked for you?
- Describe *in great detail* exactly what sequence of actions you took (where you clicked, what happened, what messages you got)
- Have you tried accessing the site from a different computer? Did that make any difference?